WARRANTY POLICY (REFURBISHED SMARTPHONES)
SWITCHKART – WARRANTY POLICY (REFURBISHED SMARTPHONES)
SwitchKart Technologies Private Limited
Last Updated: 29-11-2025
This Limited Warranty Policy (“Policy”) applies only to Refurbished Smartphones sold by Switchkart Technologies Private Limited (“SwitchKart”, “We”, “Us”, “Our”).
By purchasing a Refurbished Smartphone from SwitchKart, the customer (“Consumer”, “You”) agrees to the following warranty terms.
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1. Warranty Period
Refurbished Smartphones sold by SwitchKart come with a six (06) months limited warranty, beginning from the invoice date issued by SwitchKart.
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2. Eligibility
• Warranty applies only to the original purchaser whose name appears on the invoice.
• Warranty is non-transferable and non-assignable.
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3. Requirements for Warranty Service
To claim warranty service, the Consumer must provide:
• Original invoice issued by SwitchKart
• Device IMEI number
• Front, back, and side images of the device
• A video showing the issue.
Failure to provide these may result in rejection of the warranty claim.
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4. Warranty Claim Process
Consumers may raise a warranty complaint through:
Device must be securely packed to avoid damage during transit.
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5. Internal Seal Requirement
The device’s internal seal must be intact at the time of inspection.
If the seal is found tampered with or if unauthorized repairs are detected, the warranty becomes void.
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6. What the Warranty Covers
The 6-month limited warranty covers:
• Functional defects
• Touch/display issues not caused by damage
• Speaker/microphone issues
• Software or performance-related problems
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7. What the Warranty Does NOT Cover
Warranty does NOT cover:
• Physical damage after delivery
• Water or liquid damage
• Cracked or broken display
• Burn-in / green lines / ink spread caused after use
• Tampered or invalid IMEI
• Damage caused by unauthorized repair or tampering
• Damage due to mishandling
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8. Resolution During Warranty
During the warranty period, SwitchKart may:
• Repair the smartphone
or
• Replace it with an equivalent refurbished unit
The choice between repair or replacement is at SwitchKart’s discretion.
Replacement units carry the remaining warranty from the original purchase—not a new 6-month warranty.
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9. Packaging Requirement
If the device is being replaced or picked up, the Consumer must pack it securely.
SwitchKart may:
• Reject the claim, or
• Charge for damages
if transit damage occurs due to poor packaging.
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10. Subcontracting
SwitchKart may subcontract repair services to authorized partners without notice.
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11. Force Majeure
SwitchKart will not be liable for delays or service failures arising from events beyond its control, including natural disasters, strikes, or transport disruptions.
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12. Governing Law & Jurisdiction
This Warranty Policy is governed by the laws of India.
All disputes shall fall under the exclusive jurisdiction of Bengaluru, Karnataka.
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13. Entire Warranty Agreement
This Policy represents the complete warranty agreement between SwitchKart and the Consumer.
No employee or partner may modify these terms.
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14. Rights Reserved
All rights are reserved by Switchkart Technologies Private Limited.