Refund & Replacement Policy

Switchkart Refund & Replacement Policy

DOA – Defect on Arrival (Within 7 Days of Sale)

If a device has an issue at the time of sale or within 7 days, report immediately to the Service Team.
Share issue video or CCTV footage of the incident.
Device will be verified and replaced with a credit note after checking.

DAP – Defect After Purchase (Within 30 Days)

For issues found after 7 days and within 90 days, customer must call 1800 123 006007.
Service team will guide the customer to the nearest service center.
Only functional issues are covered under warranty.
Water damage, physical damage, or unauthorized repair is not covered.
Customer must provide Invoice, Box, and Cable for warranty claim.

Warranty Claim Process

Requirements for Refund / Replacement

IMEI / Serial Number validation is required.
Device images (front, back, side) must be shared before pickup; video may be required.
Damage must be reported within 24 hours of delivery with unboxing video.
Return reason must match the reported issue, otherwise request will be cancelled.
Seal must be intact; tampered devices are not eligible.
Proper packaging is mandatory; charges may apply for damage caused during transit.
Hold devices can be returned within 15 days for re-billing.
Force Majeure conditions apply for delays (strikes, disasters, govt action, etc.).